Societal effects of social media in organizations: Reflective points deriving from a systematic literature review and a bibliometric meta-analysis

D Vrontis, E Siachou, G Sakka, S Chatterjee… - European Management …, 2022 - Elsevier
Social media provides its users with uninterrupted access to information for a variety of
matters. On the one hand, social media helps people to express themselves freely and …

Social crm: Biggest challenges to make it work in the real world

F Lobato, M Pinheiro, A Jacob, O Reinhold… - … Systems Workshops: BIS …, 2017 - Springer
The ways of communication and social interactions are changing and web users are
becoming increasingly engaged with Online Social Networks (OSN). This fact has …

Identifying Oncological Patient Information Needs to Improve e‐Health Communication: a preliminary text‐mining analysis

R Falotico, C Liberati, P Zappa - Quality and Reliability …, 2015 - Wiley Online Library
Extant healthcare literature has demonstrated that providing oncological patients with
detailed, continuous, and diversified information on their pathology positively affects patient …