Purpose Hotel managers are being challenged by the increasing multitude of distribution
and sales channels. Online travel agencies (OTAs) in particular generate a great deal of …

An analysis of 147 Valaisan hotels' monthly revenue between 1992 and 2003 indicated that
website adoption related positively to a performance indicator—Revenue per Available …

Purpose–The work described in this paper is of direct relevance to those with an interest in
the phenomena surrounding information and communication technologies adoption by the …

The ever-increasing use of the Web as a channel of distribution within the tourism industry
naturally leads to a situation where its effectiveness needs to be examined and justified …

The evolution of distribution channels in the hospitality sector has followed different paths
over time depending on the technology used. This research analyses the evolution of market …

Abstract Information and communication technology (ICT) continues to change the nature of
contemporary tourism. ICT is particularly relevant to the hospitality industry, since it is …

Purpose–This paper aims to provide a framework for benchmarking the eTourism capability
of a destination's tourism industry, understanding the eTourism capability of a destination's …

Abstract Information technology plays a significant role in the practice of customer
relationship management (CRM) in hotels, such as helping to achieve profitability through …

The evolution of distribution channels in the hospitality industry has followed diverse paths
over time depending on the technology used. Distribution channels can be clustered into …

Abstract [Truncated abstract] Based on the growing importance of tourism to Malaysia's
economy and the increasing use of the Internet in tourism, this study investigated the …