A bibliometric analysis of airport service quality
Airports have evolved into key business centers in the last four decades, serving a variety of
business models in addition to providing transportation infrastructure. Additionally, service …
business models in addition to providing transportation infrastructure. Additionally, service …
A systematic review on sustainability-oriented innovation in the social enterprises
Sustainability-oriented innovation (SOI) is a subset of innovation that focuses on not just
maximizing profits but also on minimizing negative consequences for the environment and …
maximizing profits but also on minimizing negative consequences for the environment and …
[图书][B] Managing airports: An international perspective
A Graham - 2023 - taylorfrancis.com
Fully revised and updated to consider recent developments in the industry, the sixth edition
of Managing Airports: An International Perspective provides comprehensive and cutting …
of Managing Airports: An International Perspective provides comprehensive and cutting …
How to achieve passenger satisfaction in the airport? Findings from regression analysis and necessary condition analysis approaches through online airport reviews
Delivering high-quality service to passengers can be critical for an airport's survival,
competitiveness, profitability, and long-term growth in a highly competitive environment. The …
competitiveness, profitability, and long-term growth in a highly competitive environment. The …
[HTML][HTML] A review of air transport service quality studies: current status and future research agenda
Air transport service quality has been a popular research topic in the last decade. A
systematic literature review on this topic was conducted on the articles published in quality …
systematic literature review on this topic was conducted on the articles published in quality …
Airport service quality perception and flight delays: Examining the influence of psychosituational latent traits of respondents in passenger satisfaction surveys
The service quality of a passenger transport operator can be measured through face-to-face
surveys at the terminals or on board. However, the resulting responses may suffer from the …
surveys at the terminals or on board. However, the resulting responses may suffer from the …
How new technology impacts airport's service quality and behavioral intentions
Airports continuously enhance the quality of their services, adopting new technologies to
improve passengers' experience. The current study explores how autonomous attributes …
improve passengers' experience. The current study explores how autonomous attributes …
[HTML][HTML] The explanatory power of the SKYTRAX's airport rating system: Implications for airport management
This article presents a study of the explanatory power of SKYTRAX's airport rating system,
using data from 423 airports for statistical analysis. The study utilizes ordinal regression and …
using data from 423 airports for statistical analysis. The study utilizes ordinal regression and …
[HTML][HTML] Self-Service Technology in Aviation: A Systematic Literature Review
Airlines and airports continuously improve operational efficiency and enhance service
quality, especially through self-service technology (SST). Although there are several reviews …
quality, especially through self-service technology (SST). Although there are several reviews …
A Three-Stage Hybrid SEM-BN-ANN Approach for Analyzing Airport Service Quality
T Pholsook, W Wipulanusat, P Thamsatitdej, S Ramjan… - Sustainability, 2023 - mdpi.com
The novel coronavirus (COVID-19) outbreak has impacted the aviation industry worldwide.
Several restrictions and regulations have been implemented to prevent the virus's spread …
Several restrictions and regulations have been implemented to prevent the virus's spread …