Purpose The purpose of this paper is to examine e-service quality (E-SQ) of online shopping
in Pakistan using “ES-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e …

Purpose–The purpose of this paper is to explore the quality factors influencing customer
satisfaction in the electronic commerce (e-commerce) context using a triadic view of …

Websites have become a channel for tourism enterprises to market and sell their services
online. These enterprises are committed to improving their online services to retain …

Purpose The purpose of this paper is to investigate the effects of customer perceptions of
service quality on electronic word of mouth (eWOM) and switching intentions through …

This study aims to investigate how brand misconduct and advertising affect the brand–
customer relationship. The conceptual model consists of e-service quality, consumer …

Purpose–The purpose of this paper is threefold: first, to identify the dimensions for
evaluating the service quality of internet service providers (ISPs); second, to investigate the …

Purpose The objective of this study is to examine the drivers of retail apps satisfaction and
continuance intention. An integrative theoretical framework was developed based on the IS …

Purpose Service conveniences (SCs) play a deterministic role in motivating consumers'
participation in self-collection (via attended pickup points or unattended automated locker …

Satu Pintu (PTSP) BMKG Application, which is a web-based e-commerce concept
application. Its goal is to provide users with information and services related to Meteorology …

The objective of this study was to investigate the differences of demographic variables on e-
service quality and perceived value in private online shopping clubs. How demographics …