Processes to enhance customer-related services in healthcare organizations are complex
and it can be difficult to achieve efficient patient-focused services. Laboratories make an …

Consumers regard product delivery as an important service component that influences their
shopping decisions on online retail platforms. Delivering products to customers in a timely …

Purpose This paper proposes the adoption of Industry 4.0 (I4) technologies and lean
techniques for improving operational performance in the healthcare sector …

There is an inherent tension between standardization and customization of care delivery
processes. The challenge for health care systems is to achieve the right balance. At its best …

Error research in organizational science and operations management has increased in
volume, scope, and theoretical and methodological sophistication. Missing from these …

This research develops a methodology for making process improvements that can sustain
over time. Working with caregivers at a large US hospital over 3 years, we redesign a …

Several institutions worldwide are reflecting on the relevance of training and exercises to
critical infrastructure protection and resilience. This is witnessed, for instance, by Council …

Errors prevail in various aspect of our lives such as physical safety, organizational success,
financial outcomes, and even the political arena. For this reason, errors merit study in their …

INTRODUCTION: Performance appraisal is a formal process to review and improve the
organizational performance of employees regularly. Despite the appropriate organizational …

Background. Influenza imposes heavy societal costs through healthcare expenditures,
missed days of work, and numerous hospitalizations each year. Considering these costs, the …