This paper offers a descriptive analysis of TQM and business excellence measurement
(BEM) by synthesising the relevant literature. There is need for a sound theoretical …

The intense pressure of global competition forces companies to consider incorporating
sustainability into their quality management models to ensure a lasting competitive …

This research investigates the relationships among total quality management practices
(TQMP), supply chain management practices (SCMP) and firm's supply performance (FSP) …

This paper aims to rank the emphasis placed on critical factors and quality management
principles that determine the success of total quality management (TQM) as it applies to …

Purpose–The purpose of this paper is to explore, analyse and discuss the published
concepts of “the customer” and “customer service” in the context of managing international …

The concept of industrial human-robot collaboration (HRC) is becoming increasing
integrated into production lines as a means for enhancing productivity and product quality …

Purpose–This paper presents the main findings of an empirical study that investigates the
effects of the “soft” and “hard” criteria of total quality management (TQM) in four ISO 9001 …

The purpose of this paper is to introduce a framework for the design and management of a
Kaizen event program where short‐term improvement projects (Kaizen events) are …

The concept of industrial human-robot collaboration (HRC) is becoming increasingly
attractive as a means for enhancing manufacturing productivity and product. However, due …

Since the early 1980s, researchers and practitioners in the organisational and management
fields have presumed a link between organisational, or corporate, culture and organisational …