Abstract IT Service Management (ITSM) is a framework used to support businesses by
increasing IT service quality. Several studies have tried to examine the development of ITSM …

Purpose: The IT Blueprint is used as a guideline in achieving organizational goals, such as
the built and development of information technology (IT) infrastructure. STMIK Amik Riau is …

Information technology (IT) is a vital part of every organization today. Not only the products
and services are based on IT, but also IT is necessary for supporting the organization's …

The purpose of this research is to plan and design an Enterprise Architecture according to
the needs and capabilities of CV. XYZ. In this research, the method used to design …

Pemberian pelayanan kepada pelanggan dapat dilakukan dengan memanfaatkan
kemajuan teknologi informasi. Hal ini bertujuan untuk memberikan kepuasan kepada …

Meningkatnya permintaan pelanggan dalam pengiriman barang, membuat perusahaan
dituntut untuk dapat mengontrol agar barang yang dipesan oleh pelanggan dapat …

In the telecommunication market, it is essential to ensure that the infrastructure and
resources of the internet service provider can adapt and grow. In contrast, provide the best …

The availability of a lot of existing Standard Operating Procedures (SOP) document
information, users often need time to find SOPs that fit their preference. Therefore, this …

El presente artículo de investigación destaca el diseño de una estrategia de adopción de
buenas prácticas de Gobierno de las Tecnologías de la Información (GTI) en las PYMES de …

Many information technology services firms now offer services and consider software
availability to be a critical component of achieving excellence and competing in the industry …