A method includes defining model attributes of an organizational machine model that
organizes feedback data from one or more sources of the feedback data into plural different …

Disclosed methods and systems provide domain-specific type ahead suggestions for search
query terms with a customer self-service system for a tax return preparation system …

(57) ABSTRACT A method and system provides personalized assistance to users of a data
management system. The method and system trains an analysis model with both a …

A method and system provide a data management system that provides data management
services and products to users. The method and system provide a self-help service including …

A content analysis system includes a processor executing instructions from memory. The
instructions include, in response to receiving a request signal from a user device, obtaining …

A method includes defining model attributes of a machine model that organizes feedback
data into topic groups based on similarities in concepts in the feedback data. The model …

Abstract System and methods are described for generating query stacks from object
relationships. In one implementation, a method comprises receiving user input specifying an …

Reduction in latency between question submissions and response submissions in a
question and answer based customer support system is reduced by facilitating the use of …

Disclosed methods and systems improve search results by recency boosting customer
support content for a customer self-help system associated with one or more financial …