Service quality, perceived value and customer satisfaction on behavioral intention in restaurants: An integrated structural model
I Tuncer, C Unusan, C Cobanoglu - Journal of quality assurance in …, 2021 - Taylor & Francis
The objective of this study is to determine the effects of service quality, perceived value and
customer satisfaction on behavioral intention. The study also introduces a new integrated …
customer satisfaction on behavioral intention. The study also introduces a new integrated …
Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions
Purpose The purpose of this study is to investigate the effect of fast-food restaurant service
quality (compound effect of food quality, physical environment quality and employee service …
quality (compound effect of food quality, physical environment quality and employee service …
Effect of competent human capital, strategic flexibility and turbulent environment on sustainable performance of SMEs in manufacturing industries in palestine
The contribution of Small and Medium-Sized Enterprises (SMEs) to economic prosperity and
expansion is widely acknowledged worldwide. However, the empirical evidence in the …
expansion is widely acknowledged worldwide. However, the empirical evidence in the …
The intention to consume healthy food among older Gen-Z: Examining antecedents and mediators
This study investigates the perceptions, determinants, and behavioural intentions regarding
healthy food choices of Italian people belonging to Gen-Z. By adopting the Health Belief …
healthy food choices of Italian people belonging to Gen-Z. By adopting the Health Belief …
Tracing knowledge evolution flows in scholarly restaurant research: a main path analysis
A Rejeb, A Abdollahi, K Rejeb, MM Mostafa - Quality & quantity, 2023 - Springer
Restaurant research has received significant attention globally. This article aims to examine
the evolution and the knowledge structure of restaurant research over the past decades. We …
the evolution and the knowledge structure of restaurant research over the past decades. We …
Twenty Years of Journal of Quality Assurance in Hospitality & Tourism: A Bibliometric Assessment
This study bibliometrically examines 406 documents published in the Journal of Quality
Assurance in Hospitality & Tourism (JQAHT) from 2000 to 2019 to uncover the scientific …
Assurance in Hospitality & Tourism (JQAHT) from 2000 to 2019 to uncover the scientific …
Linking customer positive emotions and revisit intention in the ethnic restaurant: A Stimulus Integrative Model
The objective of this study is to determine the stimulus that influences customer's revisit
intention to the ethnic restaurant through customer-positive emotion and customer …
intention to the ethnic restaurant through customer-positive emotion and customer …
The influence of library service quality, library image, place, personal control and trust on loyalty: the mediating role of perceived service value and satisfaction
SA Malik, T Fatima, Y Jia, H Pannu - International Journal of Quality & …, 2024 - emerald.com
Purpose One of the organization's main goals is to maintain their customers' loyalty, as this
can give them a competitive advantage. Therefore, this study is intended to look into the …
can give them a competitive advantage. Therefore, this study is intended to look into the …
Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions
T Ayyildiz, AY Ayyildiz, E Koc - Current Psychology, 2024 - Springer
This study aims to investigate the influence of customers' decisional control on their
responses to service failures. In particular, the study investigates whether the illusion of …
responses to service failures. In particular, the study investigates whether the illusion of …
How do food neophobia and neophilia moderate the effect of local food quality on dining satisfaction and post-dining behavioral intention in the perspective of …
This study examines the relationship between local food quality perception, dining
satisfaction, and post-dining behavioral intention in the context of sustainable gastronomy …
satisfaction, and post-dining behavioral intention in the context of sustainable gastronomy …