The growing importance of customer-centric support services for improving customer experience
Customer support service is emerging as a vital component of superior customer
experiences; nonetheless, it is often considered a post-purchase touchpoint. A dearth of …
experiences; nonetheless, it is often considered a post-purchase touchpoint. A dearth of …
Friend or foe? Chat as a double-edged sword to assist customers
M Sangle-Ferriere, BG Voyer - Journal of Service Theory and Practice, 2019 - emerald.com
Purpose The development of self-service technologies, while intended to better serve
customers by offering them autonomy, has created situations in which individuals may …
customers by offering them autonomy, has created situations in which individuals may …
The evaluation of competency-based diagnosis system and curriculum improvement of Information Management
Teaching evaluation is an important issue in the learning process in higher education. In
addition to the teaching evaluation on campus, feedback from alumni is also very important …
addition to the teaching evaluation on campus, feedback from alumni is also very important …
La duplicité induite par l'organisation: une exploration de ses effets sur la satisfaction envers les tâches, l'employeur et la profession
G Desjardins, M Lauzier - Humain et Organisation, 2024 - erudit.org
User de duplicité ou de mensonge pour atteindre des objectifs à court terme serait un
comportement fréquent dans le commerce de la vente au détail. S'inspirant des principes de …
comportement fréquent dans le commerce de la vente au détail. S'inspirant des principes de …
[PDF][PDF] A conceptual framework for downstream business strategy
Y Watanabe - Journal of Strategic Management Studies, 2015 - researchmap.jp
Smart manufacturers are creating new business models to capture revenue opportunities at
the customer's end of the value chain by tapping into valuable economic activities that occur …
the customer's end of the value chain by tapping into valuable economic activities that occur …
Duplicity and deception in Canadian telecom. Industry scope and strategic issues
G Desjardins - Revue francaise de gestion, 2021 - jle.com
Cet article analyse les comportements auto-rapportés des conseiller (ère) s de boutique
ainsi que les pratiques/politiques internes de sept firmes de télécommunications …
ainsi que les pratiques/politiques internes de sept firmes de télécommunications …
[图书][B] Deconstructing Customer Loyalty in the Mobile Prepaid Market
KA Mntande - 2021 - search.proquest.com
Globally, the telecommunications industry is one the fastest-growing service industries in the
business world, with a global estimated revenue value of about USD 1,565 billion in 2021 …
business world, with a global estimated revenue value of about USD 1,565 billion in 2021 …
La duplicité et le mensonge dans les télécoms canadiennes: Portait de l'industrie et questions stratégiques
G Desjardins - Revue française de gestion, 2021 - cairn.info
Cet article analyse les comportements auto-rapportés des conseiller (ère) s de boutique
ainsi que les pratiques/politiques internes de sept firmes de télécommunications …
ainsi que les pratiques/politiques internes de sept firmes de télécommunications …