By bridging theoretical perspectives from diverse disciplines including public relations,
organizational communication, psychology, and management, this study advances a …

Artificial intelligence (AI) failures are increasingly common as more and more companies
race to implement AI solutions. The implementation of AI and its inevitable malfunctions are …

While social media are effective means of communicating with adverse customer emotions
during a crisis, it remains unclear how tourism organisations can respond to pandemic crisis …

The moderation roles of empathy and perceived waiting time (PWT) on post-pandemic travel
intentions have not as yet been investigated. This study of 684 Chinese resident …

Purpose: The outbreak of the 2019 novel coronavirus (COVID-19) is projected to have
severe potential threats to university reputation. This paper aims to examine how rebuilding …

This systematic literature review explores the fundamental components of effective crisis
management within organizational settings. Drawing from a diverse body of scholarly works …

Sixteen in-depth interviews with Belgian crisis communication practitioners were conducted
to get their perspectives on the role of empathy in crisis communication. While …

In this study, we explore the potential contribution of care ethics to government-public
relationship (GPR) management. Drawing on the ethics of care and relationship …

In this study, we conducted two experiments to examine how emotions expressed, both
verbally and visually, by the CEO of an organization in crisis affect organizational reputation …

This study investigated the interplay of consumer involvement, NFC, and emotional
reactions when exposed to fake news on social media, and subsequently to an …