K Kueh - Australasian Marketing Journal, 2006 - journals.sagepub.com
Much research has focused on identifying the dimensions of service quality based on the assumption that each dimension contributes equally to customer satisfaction and …
EI Ahmed - Journal of Education in Black Sea Region, 2019 - jebs.ibsu.edu.ge
The purpose of the present paper is to examine how the school leaders frame their own experiences of managing change within the school system. The mixed method design was …
EI Ahmed - Pennsylvania Educational Leadership, 2014 - pascd.org
PENNSYLVANIA EDUCATIONAL LEADERSHIP-VOLUME 33, NUMBER 2 8 introduced four frames through which leaders can manage the change process within schools. The focus of …