UX research on conversational human-AI interaction: A literature review of the ACM digital library

Q Zheng, Y Tang, Y Liu, W Liu, Y Huang - Proceedings of the 2022 CHI …, 2022 - dl.acm.org
Early conversational agents (CAs) focused on dyadic human-AI interaction between humans
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …

Towards augmented reality driven human-city interaction: Current research on mobile headsets and future challenges

LH Lee, T Braud, S Hosio, P Hui - ACM Computing Surveys (CSUR), 2021 - dl.acm.org
Interaction design for Augmented Reality (AR) is gaining attention from both academia and
industry. This survey discusses 260 articles (68.8% of articles published between 2015 …

Qualitative approaches to voice ux

K Seaborn, J Urakami, P Pennefather… - ACM Computing …, 2024 - dl.acm.org
Voice is a natural mode of expression offered by modern computer-based systems.
Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions …

A systematic review of functions and design features of in-vehicle agents

SC Lee, M Jeon - International Journal of Human-Computer Studies, 2022 - Elsevier
Intelligent agents are expected to become major computing systems in the near future. In-
vehicle agents (IVAs) can be widely adopted and utilized in a driving environment. Despite …

To please in a pod: Employing an anthropomorphic agent-interlocutor to enhance trust and user experience in an autonomous, self-driving vehicle

DR Large, K Harrington, G Burnett, J Luton… - Proceedings of the 11th …, 2019 - dl.acm.org
Recognising that one of the aims of conversation is to build, maintain and strengthen
positive relationships with others, the study explores whether passengers in an autonomous …

Kiro: A design fiction to explore social conversation with voice assistants

R Ringfort-Felner, M Laschke, S Sadeghian… - Proceedings of the …, 2022 - dl.acm.org
Soon, voice assistants might be able to engage in fully-fledged social conversations with
people, rather than merely providing a voice-operated interface to functionality and data. So …

Reliable and transparent in-vehicle agents lead to higher behavioral trust in conditionally automated driving systems

S Taylor, M Wang, M Jeon - Frontiers in Psychology, 2023 - frontiersin.org
Trust is critical for human-automation collaboration, especially under safety-critical tasks
such as driving. Providing explainable information on how the automation system reaches …

[HTML][HTML] Perceptions and reactions to conversational privacy initiated by a conversational user interface

B Brüggemeier, P Lalone - Computer Speech & Language, 2022 - Elsevier
In 2019, media reports raised awareness about privacy and security violations in
Conversational User Interfaces (CUI) like Alexa, Siri and Google. Users report that they …

Effects of autonomous driving context and anthropomorphism of in-vehicle voice agents on intimacy, trust, and intention to use

D Park, Y Lee, YM Kim - International Journal of Human–Computer …, 2024 - Taylor & Francis
Recently, the intelligent in-vehicle voice agent (IVVA) using natural language processing
(NLP) and capable of having a conversation have been introduced in autonomous vehicles …

Introduction to this special issue: guiding the conversation: new theory and design perspectives for conversational user interfaces

BR Cowan, L Clark, H Candello… - Human–Computer …, 2023 - Taylor & Francis
The increased popularity of CUIs has motivated HCI work around specific approaches to
research, design, and implementation, while also reflecting on these topics. However …