Socially relevant and inclusive operations management

N Sunar, JM Swaminathan - Production and Operations …, 2022 - journals.sagepub.com
Many parts of the world are experiencing extreme weather events, energy poverty, food
insecurity, and lack of access to basic healthcare. Moreover, concerns over socioeconomic …

Social impact operations at the global base of the pyramid

JO Jónasson, K Ramdas… - Production and …, 2022 - journals.sagepub.com
In recent years, our field has seen an increase in research that explicitly emphasizes an
objective of social impact in the most unprivileged parts of the world—the so‐called global …

Evidence from the first Shared Medical Appointments (SMAs) randomised controlled trial in India: SMAs increase the satisfaction, knowledge, and medication …

N Sönmez, K Srinivasan, R Venkatesh… - PLOS Global Public …, 2023 - journals.plos.org
In Shared Medical Appointments (SMAs), patients with similar conditions meet the physician
together and each receives one-on-one attention. SMAs can improve outcomes and …

Evidence of the unintended labor scheduling implications of the minimum wage

Q Yu, S Mankad, M Shunko - Manufacturing & Service …, 2023 - pubsonline.informs.org
Problem definition: The effect of the minimum wage is an important yet controversial topic
that has received attention for decades. Our study is the first to take an operational lens and …

Business method innovation in US manufacturing and trade

TH Chan, A Bharadwaj… - Manufacturing & Service …, 2023 - pubsonline.informs.org
Problem definition: In what kinds of business method innovation do firms in the
manufacturing and trade sectors engage? Does engaging in business method innovation …

Enhancing online customer engagement in online room reservation: a structural modeling approach

P Pipatphokakul - 2020 - repository.nida.ac.th
This research purposes are 1) to identify the factors of online customer services, online
customer experience, online room reservation website, and online customer engagement; 2) …

Mitigating the negative effects of customer anxiety through access to human contact

MA Kinch, RW Buell - … School Technology & Operations Mgt. Unit …, 2022 - papers.ssrn.com
It is a well-established result in social psychology that when people feel anxious, they seek
advice from others. However, increasingly companies that operate in high-anxiety settings …