The study undertakes a systematic literature review of government-provided E-Services for
businesses (Government to Business E-Services). The literature review process selects and …

Harnessing spontaneous contributions of citizens on Social Media and networking sites is a
major feature of the next generation citizen-led e-Participation paradigm. However …

A systematic review of the DM literature on PSD was performed with the aim to build an
operational ontology-based for decision makers. Five public administration journals were …

Online provision of public services (such as passport issuance and establishing a new
business) is a priority of eGovernment worldwide for over a decade. Public service provision …

Ontologies have been proposed and studied in the last couple of decades as a way to
capture and share people's knowledge about the world in a way that is processable by …

Discovery of government-related resources on the social web through mentions of
government-related terms requires domain-specific lexical resources. This chapter …

The impacts of Information and Communication Technologies (ICT) in government have
been debated since their growth two decades ago. The use of ICT in government …

Chapter 1 starts with a detailed discussion on the motivation for this Thesis, followed by a
definition of the problem space (section 1.3). It continues with the definition of the research …

Despite the proliferation of e-Participation initiatives, overall efforts towards mainstreaming
social media-based and citizen-led political deliberations are still limited. Consequently …

Information and communication technologies (ICT) have revolutionised service provision in
the 21st century. In this work, we focus our attention on services whose provision is …