Street level discretion--Three pathologies: the indifferent, the enforcer, and the caregiver--A
gymnastics of the self: coping with the everyday pressures of street-level work--When the …

This Element aims to connect the literature of street-level bureaucrats with that of policy
entrepreneurship in order to analyze why and how bureaucrats operating at the street level …

This chapter takes stock of the state of the art in research on the frontline delivery of welfare-
to-work by exploring and discussing some of the main issues that the academic literature …

The exercise of administrative discretion by street-level workers plays a key role in shaping
citizens' access to welfare and employment services. Governance reforms of social services …

A governance networks literature that uses social network analysis has emerged, but
research tends to be more technical than conceptual. This restricts its accessibility and …

As part of the international trend towards personalisation, in 2013 Australia launched a
major disability scheme aiming to give participants greater choice and control over services …

Are street‐level bureaucrats more willing to sacrifice their own self‐interests to meet the
needs of their clients when they are off duty or on duty? If the former is the case, what does …

Policies aimed at upskilling, motivating and/or disciplining the unemployed have remained a
cornerstone of most OECD countries' employment policies since the 1990s. Central to these …

Buying and Selling the Poor ventures behind the scenes of the multibillion-dollar welfare-to-
work system, offering new insights into how Australia responds to unemployment and …

The involvement (or engagement) of employers is critical to the success and effectiveness of
active labour market programmes (ALMPs), yet little is known about how street‐level …