During the COVID-19 pandemic, livestream shopping has provided consumers with a way to
maintain social distancing while offering an alternative to offline shopping. This study aims to …

Purpose This study evaluates the integrative role of justice theory, religiosity, satisfaction
and trust in influencing customer loyalty to Islamic mobile banking. Design/methodology …

Recent literature on the QR code payment system has called for further research on the
adoption of QR codes as a payment tool among digital natives. In response to this call, this …

Purpose: This study aims to analyze the effect of service quality on loyalty mediated by
customer satisfaction and trust. A total of 215 Islamic bank customers in the study area were …

Purpose—This research aims to examine the effect of family communication patterns on
Islamic financial literacy (IFL) and risk tolerance of Generation Z (Gen Z) in Indonesia. It also …

Penelitian ini bertujuan untuk menguji faktor-faktor yang memengaruhi kepuasan muzaki
setelah membayar zakat melalui financial technology di Kabupaten Dharmasraya, Provinsi …

The Islamic finance industry in Indonesia still has a lot of potential that can be developed,
especially the Islamic banking industry. Increasing public confidence in sharia banking must …

This study examines customer value, trust, psychological ownership, satisfaction, and brand
love among customers of shopping malls. This study employed a quantitative research …

Purpose This paper aims to assess the effect of adaptive selling behavior on customer
outcomes, mutual outcomes and salesperson outcomes. Design/methodology/approach The …

Due to the pandemic, the subscription of video on demand is increasing. This study provides
a framework for customer loyalty of Subscription Video On Demand (SVOD). This study aims …