This review paper has the aim of systematically analysing studies published in five
hospitality journals over the period 2000 to 2016. The review was organized around four …

Grounded in the Theory of Justice, perception of fairness is evaluated as a key element to
enhance the effectiveness of loyalty programs. Using a robust sample of casino reward …

Despite the popularity of facial recognition check-in services at hotels, few academic studies
have examined these services. This research empirically examines hotel guests' adoption of …

This research develops a measure of perceptions of fairness (POF) toward loyalty programs.
Grounded in the Theory of Justice (TOJ), the POF scale connects principles of distributive …

76Creating a superior customer experience has been gaining increased attention in the
service sector. The diverse market offerings that stimulate enduring experience, which …

Overcrowding in US emergency departments (ED) is a growing national problem that results
in delayed or obstructed care and costs taxpayers billions of dollars each year. Studies show …

Purpose In search of creating an extraordinary experience for customers, services have
gone beyond the means of a transaction between buyers and sellers. In the event industry …

Context is an important but largely ignored dimension of quality service encounters. This
paper contributes to the hospitality service industries literature by examining how the front-of …

The number of hotel visitors who post their personal experiences on online hotel review
forums after their trips has increased significantly in the digital age. However, there is limited …

Çalışmada Türkiye Turizm Stratejisi 2023 kapsamında oluşturulan kış koridoru bölgesinde
yer alan Erzurum, Erzincan, Kars, Ağrı ve Ardahan illerinde konaklayan yabancı turistlerin …