This paper examines the effect of transformational leadership and organizational culture on
organizational citizenship behavior (OCB), with job satisfaction as an intervening variable. A …

This study aims to examine the public's perception of the services quality provided by the
Nurul Jadid Islamic Boarding School through the application of E-Bekal as an Islamic …

This study aims to understand service orientation, integrity, and commitment in the
performance management system of the head of administration within the scope of students …

Traditionally front-line employees who represent their organisation to customers, have only
been utilised in ideas generation, service design and implementation in the service …

Client satisfaction is a crucial gauge for assessing the quality of public services, particularly
those adhering to established standards. A specific study delved into client satisfaction …

El objetivo principal de la investigación fue determinar si existe relación entre la gestión de
la calidad de servicio y la satisfacción de los estudiantes de una Institución Educativa de …

Businesses aim to meet customer needs to encourage repeat business, increase profits, and
stay competitive in their respective industries. Given the fierce competition in today's market …

Pursuing graduate studies is a fulfilling and rewarding experience, and sometimes
challenging. Thus, this study examined the life concerns likely to contribute to the students' …

Pursuing graduate studies is a fulfilling and rewarding experience, and sometimes
challenging. Thus, this study examined the life concerns likely to contribute to the students' …