Online reviews of products and services are strategic tools for e-commerce platforms, as
they aid in consumers' pre-purchase decisions. Past research studies indicate online …

The objective of this paper is to conduct a systematic review of the literature on online
consumer reviews (OCRs) in order to provide understanding of the multi-featured nature and …

Abstract The Internet of Things (IoT) is emerging as a significant development in information
technology, with the potential to increase convenience and efficiency in daily life. While the …

The business case for investing in online reputation has received increasing scrutiny in
recent years. This study identifies the business value of consumer reviews and management …

Understanding consumers' needs and wants has been a major source of success for hotel
organizations. Notwithstanding, investigating the valence of online reviews and modeling …

Fast-developing social networking sites (SNS) have become the major media by which
people develop their personal network online in recent years. To explore factors affecting …

Past empirical studies have analysed the influence of manifest online review content factors
and the reviewer-related factors on online review helpfulness. However, the influence of …

Based on a meta-analysis, this study aims to clarify the influence of online review valence
(ie, whether reviews in a review set are predominantly positive or negative) on various …

Online reviews, a form of online word-of-mouth (eWOM), have recently become one of the
most important sources of information for modern consumers. Recent scholarship involving …

In online information settings, a few people tend to contribute, while the majority of people
consume. For this latter group of readers, electronic word of mouth (eWOM) provides …