Service-dominant logic: A review and assessment
The emergence and evolution of service-dominant (SD) logic (Vargo and Lusch 2004a) has
drawn increasing attention toward the integration of resources, especially intangible and …
drawn increasing attention toward the integration of resources, especially intangible and …
Service ecosystem design: Propositions, process model, and future research agenda
While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …
there are often struggles in realizing lasting change in practice. The issues with long-term …
Becoming self-aware—how do self-awareness and transformative learning fit in the sustainability competency discourse?
N Jaakkola, M Karvinen, K Hakio, LA Wolff… - Frontiers in …, 2022 - frontiersin.org
An ever-growing number of scholars are developing and applying competency frameworks
in the context of sustainability education. Despite the strong interest, most of the research …
in the context of sustainability education. Despite the strong interest, most of the research …
Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Purpose Elevating the human experience (HX) through research collaborations is the
purpose of this article. ServCollab facilitates and supports service research collaborations …
purpose of this article. ServCollab facilitates and supports service research collaborations …
Service-dominant logic: foundations and applications
Service-dominant (SD) logic, a service-centered orientation that reframes the purpose and
process of economic exchange, has developed over the last 15 years into a metatheoretical …
process of economic exchange, has developed over the last 15 years into a metatheoretical …
Design thinking as sensemaking: Developing a pragmatist theory of practice to (re) introduce sensibility
A Rylander Eklund, U Navarro Aguiar… - Journal of Product …, 2022 - Wiley Online Library
Abstract Design thinking is based on designers' creative ways of working and is defined as a
formal method for creative problem solving aimed at fostering innovation by harnessing “the …
formal method for creative problem solving aimed at fostering innovation by harnessing “the …
Building reflexivity using service design methods
J Vink, K Koskela-Huotari - Journal of Service Research, 2022 - journals.sagepub.com
The transformative potential of service design rests on its ability to enable people to
intentionally shape institutionalized social structures. To avoid simply reproducing social …
intentionally shape institutionalized social structures. To avoid simply reproducing social …
Leveraging service design as a multidisciplinary approach to service innovation
M Prestes Joly, JG Teixeira, L Patrício… - Journal of service …, 2019 - emerald.com
Purpose Service design is a multidisciplinary approach that plays a key role in fostering
service innovation. However, the lack of a comprehensive understanding of its multiple …
service innovation. However, the lack of a comprehensive understanding of its multiple …
Transformative service research, service design, and social entrepreneurship: An interdisciplinary framework advancing wellbeing and social impact
Purpose The purpose of this paper is to provide an interdisciplinary framework bridging
service design and social entrepreneurship with transformative service research (TSR) to …
service design and social entrepreneurship with transformative service research (TSR) to …
Reshaping mental models–enabling innovation through service design
Purpose The purpose of this paper is to analyze how service design practices reshape
mental models to enable innovation. Mental models are actors' assumptions and beliefs that …
mental models to enable innovation. Mental models are actors' assumptions and beliefs that …