Purpose The purpose of this paper is to provide a critical review of the performance
management literature in the hospitality and tourism (H/T) industry. Design/methodology …

In recent years there has been an exponential growth in the number of publications related
to theory and applications of Data Envelopment Analysis (DEA). Charnes, Cooper, and …

In the digital era, cooperation has become a new way of firm operation, but only rarely have
studies investigated how internal cooperative mechanisms among departments affect firm …

Purpose The purpose of this paper is to investigate the relationships between operations
capability, productivity, and business performance in the context of environmental …

The current financial crisis has had a significant impact on European governments' finances
and has led to a series of government interventions to control the public debt and deficit …

The growing competition among container port terminals enhances the pressure for
optimizing their efficiency level in the performance of containers' service. Comparing …

Tourist hotels may face different production frontiers and bias of technology between the
group frontier and meta-frontier due to technological heterogeneity. This paper develops a …

Centralized resource allocation and target setting (CRATS) refers to a process in which top
management has the power and responsibility to allocate limited input resources and to …

Fixed cost allocation is the common issue for decision maker in real case, especially in the
two-stage system such as banks, insurance companies, schools and other enterprises. Due …

Data envelopment analysis (DEA) is a nonparametric programming method for evaluating
the efficiency performance of decision making units (DMUs) with multiple inputs and outputs …