User experience (UX) is difficult to quantify and thus more challenging to require and guarantee. It is also difficult to gauge the potential impact on users' lived experience …
C Porter - International Journal of E-Services and Mobile …, 2018 - igi-global.com
Enrolment processes could make or break the success of an e-government service, and bad design decisions could build up to a cataclysmic failure in e-service take-up. This article …
User-centricity is a pre-requisite for a truly transformational e-government strategy. This goes beyond visual design and appeal, and ties down to a rudimentary measure of how far …
This thesis studied the effects of user experience design focused on users' first impressions and its effect on customer conversion rate in SaaS product using a freemium business …
In recent years Malta launched a new e-service for students aged 16–18 who are applying for national exams. Adoption is compulsory and students also need to enrol for a national e …
As more and more aspects of users' lives go online, they can interact with each other, access services and purchase goods with unprecedented convenience and speed. However, this …