Digital servitization in manufacturing: A systematic literature review and research agenda
This paper addresses how servitization is facilitated by the adoption of digital technologies
and presents a review of the literature on this subject. The paper aims to characterise the …
and presents a review of the literature on this subject. The paper aims to characterise the …
[PDF][PDF] Towards Designing Cooperative and Social Conversational Agents for Customer Service.
The idea of interacting with computers through natural language dates back to the 1960s,
but recent technological advances have led to a renewed interest in conversational agents …
but recent technological advances have led to a renewed interest in conversational agents …
[图书][B] Public service logic: Creating value for public service users, citizens, and society through public service delivery
S Osborne - 2020 - taylorfrancis.com
This book is based upon and extends the theoretical and empirical work of the author over
the last decade. It integrates material deriving from his previous conceptual and empirical …
the last decade. It integrates material deriving from his previous conceptual and empirical …
Robo-advisory: digitalization and automation of financial advisory
'Banking is necessary, Banks are not'is a famous quote from Microsoft founder Bill Gates,
which characterizes the wide debate of the increasing digitalization of banking (Alt and …
which characterizes the wide debate of the increasing digitalization of banking (Alt and …
Improving the service industry with hyper-connectivity: IoT in hospitality
Purpose Internet of Things (IoT) adoption is a differentiating factor in the hospitality industry
which facilitates the integration of the digital and real world. This paper aims to explore …
which facilitates the integration of the digital and real world. This paper aims to explore …
Towards Service 4.0: a new framework and research priorities
The merging of services and digital technologies generates remarkable opportunities in
manufacturing, by allowing more efficient processes, adding value to products, and …
manufacturing, by allowing more efficient processes, adding value to products, and …
[HTML][HTML] Digital twin providing new opportunities for value co-creation through supporting decision-making
Featured Application The applications in this paper describe how and where digital twins
can improve value co-creation by supporting decision-making. The use of digital twin-based …
can improve value co-creation by supporting decision-making. The use of digital twin-based …
[HTML][HTML] Service-dominant business model design for digital innovation in smart mobility
In many business domains, rapid changes have occurred as a consequence of digital
innovation, ie, the application of novel information technologies to achieve specific business …
innovation, ie, the application of novel information technologies to achieve specific business …
Continued use of wearable fitness technology: A value co-creation perspective
NA Windasari, F Lin, YC Kato-Lin - International Journal of Information …, 2021 - Elsevier
Despite the widespread adoption of the wearable fitness tracker (WFT), the phenomenon of
acceptance-discontinuance has limited their value. This phenomenon has called attention to …
acceptance-discontinuance has limited their value. This phenomenon has called attention to …
Digital service innovation (DSI): a multidisciplinary (re) view of its origins and progress using bibliometric and text mining methods
Purpose This paper studies the Digital Service Innovation (DSI) concept by systematically
reviewing earlier studies from various scholarly communities. This study aims to recognize …
reviewing earlier studies from various scholarly communities. This study aims to recognize …