Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …

Covid-19 is demanding a lot of changes in the realm of our daily lives. The aviation industry
is also facing unprecedented changes in the management environment. Financial tensions …

Purpose The purpose of this study was to examine airline passengers' repurchase decision-
making process by developing a sturdy theoretical framework comprising in-flight core …

Along with being critical performance indicators as well as a rich source of information for
potential customers, the overall rating and recommendation behavior also work as a crucial …

During the last few decades, there has been an increased use of social media by low-cost
airlines (LCAs) to interact with their customers and generate customer engagement …

Airports are increasingly focused on implementing digital technologies at key stages of the
airport journey to enhance the passenger experience. However, passengers have different …

Over the last decade, low-cost and legacy carriers have evolved their respective business
models, leading to business model “hybridization”. However, the economic performance …

The pricing of low-cost carriers (LCCs) compared with traditional airlines has been
extensively investigated since their inception in the air transport market. Abundant empirical …

To date, there has been limited research undertaken into firm value determinants in the air
transport industry, one of the most essential sectors for global business. In view of this, in this …

This study examines passenger and flight characteristics' impacts on airport retail income
using transaction data from Incheon Airport (ICN) duty-free. Two indicators, per-flight …