Using KNN algorithm for classification of textual documents

A Moldagulova, RB Sulaiman - 2017 8th international …, 2017 - ieeexplore.ieee.org
Nowadays the exponential growth of generation of textual documents and the emergent
need to structure them increase the attention to the automated classification of documents …

Sentiment and emotion-aware multi-modal complaint identification

A Singh, S Dey, A Singha, S Saha - … of the AAAI Conference on Artificial …, 2022 - ojs.aaai.org
The expression of displeasure on a consumer's behalf towards an organization, product, or
event is denoted via the speech act known as complaint. Customers typically post reviews …

Modeling the severity of complaints in social media

M Jin, N Aletras - arXiv preprint arXiv:2103.12428, 2021 - arxiv.org
The speech act of complaining is used by humans to communicate a negative mismatch
between reality and expectations as a reaction to an unfavorable situation. Linguistic theory …

Complaint identification in social media with transformer networks

M Jin, N Aletras - arXiv preprint arXiv:2010.10910, 2020 - arxiv.org
Complaining is a speech act extensively used by humans to communicate a negative
inconsistency between reality and expectations. Previous work on automatically identifying …

Complaint and severity identification from online financial content

A Singh, R Bhatia, S Saha - IEEE Transactions on …, 2023 - ieeexplore.ieee.org
The automatic detection of financial complaints (FINCORP) can benefit businesses and
online merchants. Compared with manually tagged complaints, they can use this information …

Federated multi-task learning for complaint identification from social media data

A Singh, T Sen, S Saha, M Hasanuzzaman - Proceedings of the 32nd …, 2021 - dl.acm.org
Complaining is a speech act that is often used by consumers to signify a breach of
expectation, ie, an expression of displeasure on a consumer's behalf towards an …

[PDF][PDF] Natural language processing for government: Problems and potential

Y Wijeratne, N de Silva… - International …, 2019 - researchgate.net
Natural Language Processing for Government: Problems and Potential Page 1 DRAFT Natural
Language Processing for Government: Problems and Potential Yudhanjaya Wijeratne, Nisansa …

Classifying Crowdsourced Citizen Complaints through Data Mining: Accuracy Testing of k-Nearest Neighbors, Random Forest, Support Vector Machine, and …

ED Madyatmadja, CPM Sianipar, C Wijaya… - Informatics, 2023 - mdpi.com
Crowdsourcing has gradually become an effective e-government process to gather citizen
complaints over the implementation of various public services. In practice, the collected …

Application of text mining for classification of community complaints and proposals

IBNS Hardaya, A Dhini… - 2017 3rd International …, 2017 - ieeexplore.ieee.org
Enabled by the increased connectivity and ease of access to online services, an increasing
number of countries are moving towards participatory decision making. In Jakarta, the …

Identifikasi Kemiripan Teks Menggunakan Class Indexing Based dan Cosine Similarity Untuk Klasifikasi Dokumen Pengaduan

SW Iriananda, MA Muslim… - MATICS: Jurnal Ilmu …, 2018 - ejournal.uin-malang.ac.id
Identifikasi Kemiripan Teks Menggunakan Class Indexing Based dan Cosine Similarity Untuk
Klasifikasi Dokumen Pengaduan Page 1 Abstrak – Pada Sistem “LAPOR!” penanganan …