The expression of displeasure on a consumer's behalf towards an organization, product, or event is denoted via the speech act known as complaint. Customers typically post reviews …
M Jin, N Aletras - arXiv preprint arXiv:2103.12428, 2021 - arxiv.org
The speech act of complaining is used by humans to communicate a negative mismatch between reality and expectations as a reaction to an unfavorable situation. Linguistic theory …
M Jin, N Aletras - arXiv preprint arXiv:2010.10910, 2020 - arxiv.org
Complaining is a speech act extensively used by humans to communicate a negative inconsistency between reality and expectations. Previous work on automatically identifying …
A Singh, R Bhatia, S Saha - IEEE Transactions on …, 2023 - ieeexplore.ieee.org
The automatic detection of financial complaints (FINCORP) can benefit businesses and online merchants. Compared with manually tagged complaints, they can use this information …
Complaining is a speech act that is often used by consumers to signify a breach of expectation, ie, an expression of displeasure on a consumer's behalf towards an …
Natural Language Processing for Government: Problems and Potential Page 1 DRAFT Natural Language Processing for Government: Problems and Potential Yudhanjaya Wijeratne, Nisansa …
Crowdsourcing has gradually become an effective e-government process to gather citizen complaints over the implementation of various public services. In practice, the collected …
IBNS Hardaya, A Dhini… - 2017 3rd International …, 2017 - ieeexplore.ieee.org
Enabled by the increased connectivity and ease of access to online services, an increasing number of countries are moving towards participatory decision making. In Jakarta, the …
Identifikasi Kemiripan Teks Menggunakan Class Indexing Based dan Cosine Similarity Untuk Klasifikasi Dokumen Pengaduan Page 1 Abstrak – Pada Sistem “LAPOR!” penanganan …