Application of modern digital systems and approaches to business process management

M Zahar Djordjevic, A Djordjevic, E Klochkova, M Misic - Sustainability, 2022 - mdpi.com
In order to adapt to ever-changing customer needs and satisfy them, good Business Process
Management (BPM) in Small and Medium-sized Enterprises (SMEs) is crucial. The target …

[PDF][PDF] EVALUATION OF SERVICE QUALITY MEASUREMENT USING THE MODIFIED SERVQUAL METHOD-CASE STUDY ON THE BASIS OF MOTOROL …

E Kubińska-Jabcoń, M Niekurzak, B Sroka - International Journal for Quality …, 2022 - ijqr.net
In the face of constant changes in the service sector, companies must adapt their offer to the
needs and requirements of customers in order to gain and maintain their trust. Therefore …

[PDF][PDF] Quality and safety in the digital economy: specifics of developing countries

SG Vagin, YN Lascencov, ME Konovalova… - International Journal for …, 2021 - ijqr.net
This paper aims at studying quality from the positions of safety in the digital economy of
developing countries. Originality of this research consists in the following: firstly, quality is …

Determinants Of Public Shopping Through E-Commerce in The Jabodetabek Area

A Suhartono - International Journal of Social Science …, 2023 - sinomicsjournal.com
In the digital era, shopping with e-commerce is a necessity for the community, especially the
millennial generation who have high mobility. The purpose of this study was to examine the …

청년커뮤니티공간의서비스디자인평가를위한평가지표도출

김선희, 남경숙 - 한국실내디자인학회논문집, 2022 - dbpia.co.kr
Research on youth community spaces is mainly divided into the direction of planning or
improvement of the rational space environment and the direction of policy-oriented …

Service Quality and Customer Loyalty in the Automotive Industry in Kenya

KK Lagat - 2021 - erepository.uonbi.ac.ke
For a multitude of reasons, including earnings, customer referrals, publicity, market share,
and competitive positioning, businesses that want to succeed in the marketplace must build …

[PDF][PDF] Application of Modern Digital Systems and Approaches to Business Process Management. Sustainability 2022, 14, 1697

M Zahar Djordjevic, A Djordjevic, E Klochkova, M Misic - 2022 - researchgate.net
In order to adapt to ever-changing customer needs and satisfy them, good Business Process
Management (BPM) in Small and Medium-sized Enterprises (SMEs) is crucial. The target …