Key attributes of Muslim-friendly hotels' service quality: voices from booking. com

H Arasli, MB Saydam, T Gunay, K Jafari - Journal of Islamic Marketing, 2021 - emerald.com
Purpose On a global scale, the Muslim-friendly hospitality business has intensified hotel
competition. Given the paucity of research on the important service quality characteristics of …

How do customers react to technology in the hospitality and tourism industry?

HE Arici, MB Saydam… - Journal of Hospitality & …, 2024 - journals.sagepub.com
Growing scientific attention to technology has led to new guidelines for comprehending
consumers' experiences with the technology. Understanding the relationship between …

Customer experience management in capsule hotels: a content analysis of guest online review

VO Olorunsola, MB Saydam, TT Lasisi… - Journal of Hospitality …, 2023 - emerald.com
Purpose Capsule hotels are a revolutionary Japanese concept of lodging that dates back
over four decades. On the other hand, capsule hotels are a relatively new concept for most …

Hearing the voices of wingless angels: A critical content analysis of nurses' COVID-19 experiences

H Arasli, T Furunes, K Jafari, MB Saydam… - International Journal of …, 2020 - mdpi.com
The world has been affected by an outbreak of the novel coronavirus (COVID-19). Health
care workers are among those most at risk of contracting the virus. In the fight against the …

Managing natural tourism attractions based on visitor reviews: a case study of Golden Beach, Karpaz

A Öztüren, H Kilic, VO Olorunsola… - … Hospitality and Tourism …, 2021 - emerald.com
Purpose This paper aims to uncover the critical factors relating to the enhancement of a
natural tourism attraction from a visitor perspective. Design/methodology/approach The …

Air-travelers' perceptions of service quality during the COVID-19 pandemic: Evidence from Tripadvisor sites

D Sulu, H Arasli, MB Saydam - Sustainability, 2021 - mdpi.com
The COVID-19 pandemic has impacted both healthcare and the economy on a global scale.
This pandemic has changed consumer habits and behaviors significantly, primarily because …

Guest service experience in eco-centric hotels: a content analysis

VO Olorunsola, MB Saydam, H Arasli… - International Hospitality …, 2022 - emerald.com
Purpose Sustainable tourism is becoming more popular all over the world. Eco-friendly
(green) hotels are properties that are friendly to the environment and are becoming …

How about the service perception during the COVID-19 pandemic: an analysis of tourist experiences from user-generated content on TripAdvisor

MB Saydam, VO Olorunsola, T Avci… - … Critiques: Practice and …, 2022 - emerald.com
Purpose The COVID-19 pandemic has resulted in significant changes in tourists' attitudes
and behaviors mostly as a result of confinement-related problems. Although various studies …

An analysis of British Michelin-starred restaurants: guests' online reviews

MB Saydam, Ö Altun - British Food Journal, 2023 - emerald.com
Purpose This study aims to explore the perspectives of patrons and the underlying factors
influencing luxury consumption in British Michelin-starred restaurants. While numerous …

Nordic Airports' service quality attributes: themes in online reviews

H Arasli, MB Saydam, K Jafari… - Scandinavian Journal of …, 2023 - Taylor & Francis
User-generated online content can be an alternative data source for investigating airport
perceived service quality, which effectively accompaniments as well as cross-validates the …