Drawing on an integrated framework of marketing strategy, this study develops and tests a
novel perspective for low-cost airline tourists that explicates the critical attributes of service …

This study aims to identify the impact levels and priorities in the service expectations that
passengers have when identifying a preferred airline. The results are based on probabilities …

Purpose By extending the existing service quality dimensions and reflecting the low-cost
carriers (LCCs) context, the purpose ot this study aims to develop the research model to …

The goal of this study is to use the analytic network process (ANP) approach to develop an
evaluation model which prioritized the relative weights of determinants of low cost carriers …

The purpose of this paper is to gain insights into low-cost, long-haul (LCLH) and full-service
carrier (FSC) passenger preferences in the trans-Atlantic market. A total of 1412 economy …

This paper analyses the impact of SERVQUAL on overall satisfaction and brand loyalty in
the healthcare industry. SERVQUAL is a standard instrument consisting of five dimensions …

The liberalization of air transport industry in the USA by 1978 and then in the early 1990s in
the Eu, that was resulted in having the LCCs, has led to significant changes in the global air …

The purpose of this research is to examine service quality and perceived price fairness in
airline industry and how these variables influences customer satisfaction and attitudinal and …

This chapter explores the concept of service quality and the past two decades of research on
the topic to help understand the relationship between the research and its findings, the …

Air transportation is an increasingly significant activity across the globe, and the industry is
expected to grow, particularly with respect to civilian transportation. The issue of how …