Purpose The purpose of this study was to review existing healthcare service quality-
measurement models. Design/methodology/approach A review of the literature was …

Background The global utilization of the physician assistant/associate (PA) is growing. Their
increasing presence is in response to the rising demands of demographic changes, new …

Purpose–The main purpose of this study is to define healthcare quality to encompass
healthcare stakeholder needs and expectations because healthcare quality has varying …

Patient satisfaction is a multi‐dimensional healthcare construct affected by many variables.
Healthcare quality affects patient satisfaction, which in turn influences positive patient …

Despite extensive research on defining and measuring health care quality, little attention
has been given to different stakeholders' perspectives of high-quality health care services …

This paper examines the factors affecting the Muslim medical tourists' satisfaction, and the
role of their attitudes in shaping their clinical experience based on the expectation …

This research aims to investigate the impact of marketing mix strategy on patient satisfaction
in private sector hospitals in Jeddah city in Saudi Arabia (KSA). This research consists of the …

In the context of growing attention for 'healing environments' and 'evidence based design'an
increasing number of hospitals have decided to provide single-bedded rooms. However it …

Ghana has initiated various health sector reforms over the past decades aimed at
strengthening institutions, improving the overall health system and increasing access to …

Purpose–The purpose of this paper is to advance healthcare service quality research using
hierarchical component models. Design/methodology/approach–This study used a …