Factors affecting customer satisfaction and loyalty in online food delivery service during the COVID-19 pandemic: Its relation with open innovation
YT Prasetyo, H Tanto, M Mariyanto, C Hanjaya… - Journal of open …, 2021 - mdpi.com
Online food delivery service (OFDS) has been widely utilized during the new normal of the
COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of …
COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of …
[PDF][PDF] Online food delivery services: Making food delivery the new normal
Within the food and beverage industry in Malaysia, there is an emerging new wave, the
online food delivery (OFD) service. Not just restricted to the take-away and eating out, online …
online food delivery (OFD) service. Not just restricted to the take-away and eating out, online …
[HTML][HTML] The emergence of food delivery in Africa: A systematic review
RK Bannor, J Amponsah - Sustainable Technology and Entrepreneurship, 2023 - Elsevier
Online food delivery is now the new normal in the food industry, attributed to consumers'
changing lifestyles and dietary patterns. The busy schedule of consumers does not allow …
changing lifestyles and dietary patterns. The busy schedule of consumers does not allow …
The role of website quality and social capital in building buyers' loyalty
Buyers' loyalty is critical for the success and survival of any online seller. Prior research
regards social capital as an important determinant of an individual's behavior. However …
regards social capital as an important determinant of an individual's behavior. However …
Dispositional traits and organic food consumption
The study examines the influence of dispositional traits (consumer optimism and consumer
pessimism) upon the adoption of organic food. It also measures the mediation effect of …
pessimism) upon the adoption of organic food. It also measures the mediation effect of …
Consumer socialization process: The role of age in children's online shopping behavior
P Thaichon - Journal of Retailing and Consumer Services, 2017 - Elsevier
The aims of this research are to develop an understanding of children perception of online
shopping and to explore the extent of its adoption within the retail sector. This study also …
shopping and to explore the extent of its adoption within the retail sector. This study also …
Interactive music for multisensory e‐commerce: The moderating role of online consumer involvement in experiential value, cognitive value, and purchase intention
Background music adds a multisensory element to marketing and e‐commerce. Applying
interactive sensory‐enabling technologies (SETs) to online shopping websites is an area of …
interactive sensory‐enabling technologies (SETs) to online shopping websites is an area of …
The effect of assortment and fulfillment on shopping assistance and efficiency: An e-tail servicescape perspective
The study focuses on comparative effectiveness of two e-tail servicescape dimensions, eg,
product assortment and order fulfillment on consumers' online purchase intentions for …
product assortment and order fulfillment on consumers' online purchase intentions for …
Managing online product assortment and order fulfillment for superior e-tailing service experience: an empirical investigation
Purpose The purpose of this paper is to bridge together seemingly disparate yet
interconnected paradigmatic antecedents of e-tailing and servicescape, ie, product …
interconnected paradigmatic antecedents of e-tailing and servicescape, ie, product …
How vital is the role of affect on post-adoption behaviors? An examination of social commerce users
B Osatuyi, H Qin - International Journal of Information Management, 2018 - Elsevier
Social commerce describes a new trend and fast-growing e-commerce business model that
utilizes social connections in social networking to promote commerce in the online space …
utilizes social connections in social networking to promote commerce in the online space …