The current study is conducted to fill up the research gap on the inconsistent findings of the
ability of market orientation in enhancing marketing performance through inserting the …

This study aims to examine the relationships between the restaurant attachment dimensions,
the experiential relationship quality dimensions and experiential relationship intentions. A …

Purpose By extending the expectancy-disconfirmation theory and integrating the elaboration
likelihood model, this study aims to explore the reference effects (ie disconfirmation and self …

The purpose of this research is to study the relationship between customer relationship
management (CRM) practices and customer satisfaction in the private higher education …

Purpose This study identifies the factors that postgraduate service management programs
(PSMPs) in Korean Universities can use to gain competitive advantage …

The iteration of AI technology has enhanced the industry competitiveness of sports apps and
brought a new emotional experience to users. However, the community function of AI …

Purpose This study aims to build a conceptual model based on socio-aesthetic value
accentuation (SAVA), positional advantage and sales-network power as the bridging …

The popular financial reporting : new accounting tool for Italian municipalities / Valerio
Brescia Page 1 Valerio Brescia THE POPULAR FINANCIAL REPORTING: NEW …

Purpose The “services triangle” is a dynamic model in which three interlinked entities
(customer, employee and firm) combine to create three dyads [employee-firm (EF), customer …

The proliferation of surcharges in service pricing raises theoretical and pragmatic questions
regarding their impact on consumers. This research investigates how surcharges influence …