Purpose The purpose of this paper is to assess, clarify and consolidate the terminology
around the co-creation of services, establish its forms and identify its outcomes, to resolve …

Big data technologies (BDT) are the latest instalments in a long line of technological
disruptions credited with advancing the field of supply chain management (SCM) from a …

Supply chain literature highlights the importance of the role of supply chain partners in a
manufacturer's journey towards servitization. However, there is scarce empirical research …

Purpose The aim of this paper is to address the value co-creation and co-production
theories in public administration (PA) sector, particularly when public administration …

Based on the organizational strategy and capability perspective, we theorized a serial
mediation-moderation analysis that links critical beneficial attributes of dynamic capabilities …

Purpose In the co-creation process from a network perspective, service is produced,
designed, and evaluated entirely by the actors with dynamic roles and with less participation …

This study focuses on the influence of dynamic capabilities (DCs) on service innovation and
further examines the mediating effects of generic and specific human capital on the …

The phenomenon of business model innovation (BMI) is taking up speed in researchers'
attention. Specifically service firms find it difficult to protect their intellectual property and …

Customer participation of mandatory (ensuring the completion of a service delivery) and
voluntary behaviours (achieving the optimal results of the service) influence the outcomes of …

Digitalisation, servitisation, and sustainability are keywords for the current and future
development of the manufacturing industry. However, their interaction in the context of an …