This literature review presents the History, Technology, and Applications of Natural Dialog
Systems or simply chatbots. It aims to organize critical information that is a necessary …

Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …

The use of chatbots evolved rapidly in numerous fields in recent years, including Marketing,
Supporting Systems, Education, Health Care, Cultural Heritage, and Entertainment. In this …

Artificial intelligence (AI) conversational agents (CA) or chatbots represent one of the
technologies that can provide automated customer service for companies, a trend …

Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …

The present study is grounded in social exchange theory and resource exchange theory. By
exploring customers' satisfaction with chatbot services and their social media engagement, it …

Chatbots are increasingly becoming important gateways to digital services and information—
taken up within domains such as customer service, health, education, and work support …

There is an exponential growth of the use of AI applications in organisations. Due to the
machine learning capability of artificial intelligence (AI) applications, it is critical that such …

Conversational agents (CAs) are software-based systems designed to interact with humans
using natural language and have attracted considerable research interest in recent years …

This study investigates the public's initial trust in so-called “artificial intelligence”(AI) chatbots
about to be introduced into use in the public sector. While the societal impacts of AI are …