Updating natural language interfaces by processing usage data

SRK Branavan, JE Hackman, FWP Heckel… - US Patent …, 2019 - Google Patents
(57) ABSTRACT A third-party company may assist companies in providing natural language
interfaces for their customers. To imple ment a natural language interface for a company, a …

Automatically responding to a request of a user

G Sapoznik, H Dai, J Hackman, S Henry - US Patent 9,715,496, 2017 - Google Patents
(57) ABSTRACT A user may request assistance or information using natural language, such
as by speaking or entering a text. A response may be automatically determined to the …

Assisting entities in responding to a request of a user

G Sapoznik, H Dai, J Hackman - US Patent 10,387,888, 2019 - Google Patents
A third-party service may be used to assist entities in responding to requests of users. A third-
party service may receive, directly or indirectly, a request of a first user for assistance from a …

Maintaining quality of customer support messages

JE Hackman, S Henry, AN Hampton, T Lei - US Patent 10,489,792, 2019 - Google Patents
A company may desire to maintain a quality level for messages sent by customer service
representatives to customers. The company may receive a message input by a customer …

Fast screening of covariates in population models empowered by machine learning

E Sibieude, A Khandelwal, JS Hesthaven… - … of pharmacokinetics and …, 2021 - Springer
One of the objectives of Pharmacometry (PMX) population modeling is the identification of
significant and clinically relevant relationships between parameters and covariates. Here …

Latency constraints for acoustic modeling

AW Senior, H Sak, KK Rao - US Patent 10,733,979, 2020 - Google Patents
Methods, systems, and apparatus, including computer programs encoded on computer
storage media for acoustic modeling of audio data. One method includes receiving audio …

Implementing a classification model for recognition processing

G Kurata - US Patent 10,529,318, 2020 - Google Patents
PC.; Vazken Alexanian (57) ABSTRACT A method, system, and computer program product
for learn ing a recognition model for recognition processing. The method includes preparing …

Word hash language model

S Henry - US Patent 10,482,875, 2019 - Google Patents
A language model may be used in a variety of natural language processing tasks, such as
speech recognition, machine translation, sentence completion, part-of-speech tagging …

Automatically suggesting resources for responding to a request

G Sapoznik, S Henry - US Patent 10,453,074, 2019 - Google Patents
A user may respond to a request of another user by entering text, such as a customer service
representative responding to a customer. Suggestions of resources may be provided to the …

Automatically suggesting responses to a received message

G Sapoznik, S Henry - US Patent 9,805,371, 2017 - Google Patents
(57) ABSTRACT A user may respond to a request of another user by entering text, such as a
customer service representative responding to a customer. Suggestions of responses may …