The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …
software applications interacting with humans using natural written language. However …
The last decade of HCI research on children and voice-based conversational agents
Voice-based Conversational Agents (CAs) are increasingly being used by children. Through
a review of 38 research papers, this work maps trends, themes, and methods of empirical …
a review of 38 research papers, this work maps trends, themes, and methods of empirical …
How artificiality and intelligence affect voice assistant evaluations
Widespread, and growing, use of artificial intelligence (AI)–enabled voice assistants (VAs)
creates a pressing need to understand what drives VA evaluations. This article proposes a …
creates a pressing need to understand what drives VA evaluations. This article proposes a …
Impact of guidance and interaction strategies for LLM use on Learner Performance and perception
Personalized chatbot-based teaching assistants can be crucial in addressing increasing
classroom sizes, especially where direct teacher presence is limited. Large language …
classroom sizes, especially where direct teacher presence is limited. Large language …
Eliciting and analysing users' envisioned dialogues with perfect voice assistants
We present a dialogue elicitation study to assess how users envision conversations with a
perfect voice assistant (VA). In an online survey, N= 205 participants were prompted with …
perfect voice assistant (VA). In an online survey, N= 205 participants were prompted with …
Understanding circumstances for desirable proactive behaviour of voice assistants: The proactivity dilemma
The next major evolutionary stage for voice assistants will be their capability to initiate
interactions by themselves. However, to design proactive interactions, it is crucial to …
interactions by themselves. However, to design proactive interactions, it is crucial to …
Toward a design theory for virtual companionship
Due to significant technological advances in the field of artificial intelligence (AI), which are
driven by increased computing power, the ubiquitous availability of data, as well as new …
driven by increased computing power, the ubiquitous availability of data, as well as new …
Metaphors in voice user interfaces: a slippery fish
We explore a range of different metaphors used for Voice User Interfaces (VUIs) by
designers, end-users, manufacturers, and researchers using a novel framework derived …
designers, end-users, manufacturers, and researchers using a novel framework derived …
What do we see in them? identifying dimensions of partner models for speech interfaces using a psycholexical approach
Perceptions of system competence and communicative ability, termed partner models, play
a significant role in speech interface interaction. Yet we do not know what the core …
a significant role in speech interface interaction. Yet we do not know what the core …
See what I'm saying? Comparing intelligent personal assistant use for native and non-native language speakers
Limited linguistic coverage for Intelligent Personal Assistants (IPAs) means that many
interact in a non-native language. Yet we know little about how IPAs currently support or …
interact in a non-native language. Yet we know little about how IPAs currently support or …