Conceptualizing forgiveness: A review and path forward
DL Brady, MF Saldanha… - Journal of Organizational …, 2023 - Wiley Online Library
Forgiveness is a valuable conflict management strategy that has numerous benefits in
workplace settings (eg, for employees, team dynamics, dyadic relationships, and …
workplace settings (eg, for employees, team dynamics, dyadic relationships, and …
Communication research: Asking questions, finding answers
J Keyton - 2006 - academia.edu
This Communication Research: Asking Questions, Finding Answers book is not really
ordinary book, you have it then the world is in your hands. The benefit you get by reading …
ordinary book, you have it then the world is in your hands. The benefit you get by reading …
AI-mediated apology in a multilingual work context: Implications for perceived authenticity and willingness to forgive
Abstract As Artificial Intelligence-Mediated Communication (AI-MC) technology is
increasingly used to facilitate communication worldwide, its implications for interpersonal …
increasingly used to facilitate communication worldwide, its implications for interpersonal …
Apology, restitution, and forgiveness after psychological contract breach
N DiFonzo, A Alongi, P Wiele - Journal of business ethics, 2020 - Springer
Using forgiveness theory, we investigated the effects of organizational apology and
restitution on eliciting forgiveness of a transgressing organization after transactional …
restitution on eliciting forgiveness of a transgressing organization after transactional …
Leader social accounts of subordinates' unethical behavior: Examining observer reactions to leader social accounts with moral disengagement language.
CT Dang, EE Umphress, MS Mitchell - Journal of Applied …, 2017 - psycnet.apa.org
When providing social accounts (Sitkin & Bies, 1993) for the unethical conduct of
subordinates, leaders may use language consistent with cognitive strategies described by …
subordinates, leaders may use language consistent with cognitive strategies described by …
[图书][B] Organizational moral learning: A communication approach
R Bisel - 2017 - taylorfrancis.com
Winner of two National Communication Association awards: Communication Ethics
Division's 2018 Single-Author Book of the Year Award Organizational Communication …
Division's 2018 Single-Author Book of the Year Award Organizational Communication …
Positive deviance case selection as a method for organizational communication: A rationale, how-to, and illustration
Case study remains a foundation of past and present organizational communication
scholarship. In this article, we show the value of supplementing traditional case-selection …
scholarship. In this article, we show the value of supplementing traditional case-selection …
A balance theory approach to stakeholder network and apology strategy
Apology is an important area of research in crisis communication. Scholars have largely
explored apology from an organization-centric, dyadic approach. We argue that this type of …
explored apology from an organization-centric, dyadic approach. We argue that this type of …
Testing perceptions of organizational apologies after a data breach crisis
JM Bentley, L Ma - Public Relations Review, 2020 - Elsevier
This study used an experimental design (N= 1,630) to test stakeholder reactions to four
apology elements in two data breach scenarios. All four elements, expressing remorse …
apology elements in two data breach scenarios. All four elements, expressing remorse …
Fandom, forgiveness and future support: YouTube apologies as crisis communication
JK Sandlin, ML Gracyalny - Journal of Communication Management, 2020 - emerald.com
Fandom, forgiveness and future support: YouTube apologies as crisis communication | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …