Building, reusing and managing authored content for incident management

R Anand, J Lee, R Liu, K Miyamoto - US Patent 8,892,539, 2014 - Google Patents
Building, reusing and calibrating network of authored content, in one aspect, may comprise
clustering a plurality of problem tickets into one or more clusters. The clusters may be …

Discovering linkages between changes and incidents in information technology systems

S Guven, K Murthy, AM Paradkar - US Patent 11,151,499, 2021 - Google Patents
A method comprises obtaining, from a service management database, one or more change
tickets and one or more incident tickets relating to an information technology infrastructure …

Method of reconciling resources in the metadata hierarchy

V Morozov - US Patent 10,831,724, 2020 - Google Patents
An enhanced resource reconciliation process is disclosed to examine the metadata
hierarchy of unidentified instances of configuration objects within a particular “data …

Auto discovery of configuration items

C Polinati, J Varghese, S Chandrashekar - US Patent 9,515,883, 2016 - Google Patents
Implementations of a system, method and apparatus described herein execute a discovery
process to identify a plurality of computing devices within a computer network and a …

System and method for verifying configuration item changes

P Mckay - US Patent 9,237,180, 2016 - Google Patents
(57) ABSTRACT A system and method is provided for managing verification of configuration
item changes. Discovered configuration data associated with a configuration item may be …

Automated change monitoring and improvement recommendation system for incident reduction in information technology infrastructure

S Guven, K Murthy, L Shwartz - US Patent 10,044,563, 2018 - Google Patents
A method includes obtaining, from a service management database, one or more change
tickets and one or more incident tickets relating to an information technology infrastructure …

Systems and methods for semantic search, content correlation and visualization

L Crochet, M Niv - US Patent 9,489,350, 2016 - Google Patents
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sigsacrisis entistinentaristical age hitsys. taggiascing rosting: Freidocine reconsix …

Reverting from a new security association to a previous security association in response to an error during a rekey operation

RG Hathorn, PG Driever, CJ Colonna, M Zee… - US Patent …, 2022 - Google Patents
Provided are a computer program product, system, and method embodiments for reverting
from a new security association to a previous security association in response to an error …

Establishing a security association and authentication to secure communication between an initiator and a responder

RG Hathorn, PG Driever, CJ Colonna, M Zee… - US Patent …, 2021 - Google Patents
Provided are a computer program product, system and method embodiments for secure
communication between an initiator and a responder over a network. The responder …

Statistical identification of instances during reconciliation process

V Morozov, E Humphrey - US Patent 10,198,476, 2019 - Google Patents
(57) ABSTRACT A system for reconciling object for a configuration manage ment databases
employs statistical rules to reduce the amount of manual identification required by …