Propuesta de un modelo de estandarización del proceso de atención call center mediante ciclo PDCA para mejorar la calidad de servicio móvil postpago en una …
DJR García Sánchez, CA Vargas Caycho - 2022 - repositorioacademico.upc.edu.pe
El objetivo de la investigación es mejorar la calidad de servicio móvil postpago en una
empresa peruana del sector telecomunicaciones. El indicador utilizado para medir el grado …
empresa peruana del sector telecomunicaciones. El indicador utilizado para medir el grado …
Developing a framework for enhancing strategic performance by applying lean service: an empirical study of the Jordanian commercial banking sector
H Al-Abdallat - 2023 - uobrep.openrepository.com
The research focused on enhancing banks' strategic performance through applying lean
services in commercial bank branches, with particular reference to the housing loan …
services in commercial bank branches, with particular reference to the housing loan …
Impact of Lean on the optimization of the professional insertion process of newly recruited engineers
In order to be competitive and proactive in comparison with the market demand, companies
are currently moving towards the adoption of Lean approach aimed at improving work …
are currently moving towards the adoption of Lean approach aimed at improving work …
Lean service model with Simulation in Arena to improve response time of the technical service in a Peruvian SME
RG Espinoza Guzmán, E Roca Retuerto - 2023 - repositorio.ulima.edu.pe
The services sector has maintained sustained growth in recent decades, becoming one of
the sectors contributing most to the global economy. However, the characteristics of these …
the sectors contributing most to the global economy. However, the characteristics of these …
Modelo PDCA aplicado en el call center de una empresa peruana del sector telecomunicaciones para mejorar el grado de satisfacción de clientes postpago
DJR García Sánchez, CA Vargas Caycho - repositorioacademico.upc.edu.pe
La presente investigación tiene como propósito mejorar el grado de satisfacción de los
clientes móviles postpago en una empresa peruana del sector telecomunicaciones. El …
clientes móviles postpago en una empresa peruana del sector telecomunicaciones. El …
[PDF][PDF] Lean i tjänsteföretag: Jämförelse mellan banker och sjukvårdens tillämpning
J Eriksson, E Hultman - 2019 - diva-portal.org
Lean services is an improvement concept and philosophy that has grown into the service
sector during the last decades. However, those that have not adapted Lean into their own …
sector during the last decades. However, those that have not adapted Lean into their own …