[HTML][HTML] Customer Electronic Word of Mouth Management Strategies Based on Computing with Words: The Case of Spanish Luxury Hotel Reviews on TripAdvisor

Z Shu, M Llorens-Marin, RA Carrasco, MS Romero - Electronics, 2025 - mdpi.com
The rapid growth of the internet and social media has made electronic word of mouth
(eWOM) a key element of modern marketing. In the hospitality industry, nowadays, effective …

An Examination of the Factors Affecting Malaysian Consumer's Renewal of Car Insurance Through Online

JK Teoh, YN Goh, CN Lim - International Journal of Business …, 2023 - myjms.mohe.gov.my
Businesses can conduct virtually with cashless payment options, including car insurance
renewal which can be made via insurance companies' official websites. This research aims …

Analysis of Perceived Determinants in Customer Service Quality: Focused on A utomotive Air Conditioning Service C enters

T Khonglumtan, P Srisattayakul - Global Business & Finance …, 2023 - search.proquest.com
Purpose: The objective of this paper was to determine the actual needs of customers in 3
groups: passenger cars, buses, and truck refrigerators who bring their vehicles to the …