Modern service providers often have to deal with large amounts of customer requests, which
they need to act upon in a swift and effective manner to ensure adequate support is …

The rapid evolution of technology directly impacts the skills and jobs needed in the next
decade. Users can, intentionally or unintentionally, develop different skills by creating …

Finding an expert plays a crucial role in driving successful collaborations and speeding up
high-quality research development and innovations. However, the rapid growth of scientific …

Identifying experts in a specific research field is an essential and practical task in academia
and industry. Although some efforts have been attempted for expert finding, they rely on …

Knowledge can't be disentangled from people. As AI knowledge systems mine vast volumes
of work-related data, the knowledge that's being extracted and surfaced is intrinsically linked …

The automatic categorization of support tickets is a fundamental tool for modern businesses.
Such requests are most commonly composed of concise textual descriptions that are noisy …

Innovation in the small-medium industries (SMI) sector, which has limited human resources,
requires collaboration with academic researchers. Thus, SMI needs an appropriate search …

In the context of academic expert finding, this paper investigates and compares the
performance of information retrieval (IR) and machine learning (ML) methods, including …

Online scientific communities are bases that publish books, journals, and scientific papers,
and help promote knowledge. The researchers use search engines to find the given …

To enhance the ability to find credible evidence in news articles, we propose a novel task of
expert recommendation, which aims to identify trustworthy experts on a specific news topic …