Digital transformation (DT) is a major challenge for traditional companies. Despite the term,
DT is relatively new; its substance is not: a whole stream of research has examined the …

The objective of this study was to examine the influence of service quality and service
fairness on customer loyalty in the Malaysian motor insurance industry. Further, it also aimed …

The purposes of the study are to substantiate the influence of the specific features of
insurance on the set of management accounting objects and to develop a mechanism of …

This paper aims to explore the role of service innovation and competitive advantage as a
mediator of product innovation on marketing performance of small and medium enterprises …

The research objective of our study is to find the route how the information provided in small-
and medium-sized enterprise (SME) supporting services in South Korea affects business …

Purpose This paper aims to explore the role of configurations of relationship quality
dimensions for explaining sources of behavioral outcomes in the globalized manufacturing …

Although there are a range of conceptual and theoretical studies about customer equity (CE)
measurement and management in the literature, there are few empirical studies where these …

This article proposes to compare the performance to both Islamic and conventional
insurance. To do this, a sample made up of 9 insurance companies from 2000 to 2013 is …

The text deals with Article 761 § 1 of the Polish Civil Code which is contained in the
regulation of commercial agency contract. The provision awards an agent the right to claim …

The aim of this research is to determine if there are significant relationships between
individual level financial behaviours of customers and the demand for life insurance. The …