When and how the psychologically entitled employees hide more knowledge?

M Khalid, A Gulzar, AK Khan - International Journal of Hospitality …, 2020 - Elsevier
The purpose of this study is to examine how psychological entitlement is associated with
knowledge hiding behaviors and why some individuals, unlike others, indulge in more …

Developing service innovation capability in the hotel industry

TW Tang, MCH Wang, YY Tang - Service Business, 2015 - Springer
Abstract Service innovation capability is crucial for an international hotel to acquire a
competitive advantage, which enables the hotel to respond to or exceed customer …

Psychological contract breach and service innovation behavior: psychological capital as a mediator

TT Kim, OM Karatepe, G Lee - Service Business, 2018 - Springer
Drawing from social information processing, conservation of resources, and affective events
theories, our study proposes and tests a conceptual model that examines psychological …

The mediating effects of self-leadership on perceived entrepreneurial orientation and innovative work behavior in the banking sector

B Kör - SpringerPlus, 2016 - Springer
Innovative work behavior has been one of the essential attribute of high performing firms,
and the roles of entrepreneurial orientation and self-leadership have been important for …

Creativity for service innovation: a practice-based perspective

E Giannopoulou, L Gryszkiewicz… - Managing service quality …, 2014 - emerald.com
Purpose–The success of service innovation is largely dependent on creativity. So far,
however, the question of how to reinforce creativity in the development of innovative …

The impact of knowledge management practice on digital financial innovation: the role of bank managers

A Al-Dmour, R Al-Dmour, N Rababeh - VINE Journal of Information …, 2021 - emerald.com
Purpose This paper aims to examine the impact of knowledge management functions
(acquisition, integration and utilization) on digital financial innovation through the …

Exploring the role of front-line employees as innovators

M Engen, P Magnusson - The Service Industries Journal, 2015 - Taylor & Francis
This article aims for a deeper understanding of front-line employees (FLEs) and their
boundary-spanning role in service organizations' innovation processes from the vantage …

Team innovation in retail services: the role of ambidextrous leadership and team learning

LA Duc, ND Tho, D Nakandala, YC Lan - Service Business, 2020 - Springer
Drawing upon the ambidextrous leadership theory for innovation, this study investigates the
role of opening and closing leadership behaviors in both exploratory and exploitative …

Innovation modes and strategies in knowledge intensive business services

AL Asikainen - Service Business, 2015 - Springer
This study identifies differences in research and development and innovation activities,
expenditures, modes and strategies in knowledge intensive business services (KIBS) …

Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan

CJ Wang, CY Tsai - Service Business, 2014 - Springer
This study proposes a non-recursive model based on Amabile's (Res Organ Behav 10: 123–
167, 1988) componential theory of organizational creativity and innovation to explain how …