Understanding the determinants of PhD student satisfaction is likely to become increasingly
vital for universities as student satisfaction rankings already ubiquitous at undergraduate …

Las universidades aplican medidas de marketing en su gestión. La adopción de prácticas
de marketing ha sido una respuesta a los múltiples cambios políticos, tecnológicos y …

The purpose of this paper is to analyse the contextual and individual influences on student
satisfaction. More specifically, it seeks to examine how teachers' and students' perceptions …

Much has been written about psychological contracts in organisational contexts but very little
in educational settings, especially within higher education. Using an exploratory single case …

Measuring public service effectiveness has become a central issue for public authorities
worldwide, often driven by governmental pressures to ensure value for money. In this …

This study investigated the overall quality of the interpersonal relationship students have
with faculty and staff, that is, relationship quality (RQ). In relationship management research …

We reveal the current level of flexible admission systems (FAS) at UK universities, and
explore its impact on student enrollment rates. We employ quantitative analysis techniques …

Despite their significant presence in western business schools, the needs and experiences
of international students have not been adequately reflected in the business education …

This paper proposed a valid and reliable perceived quality assessment framework of
administrative services in Higher Education Institutions (HEI) in the Brazilian context. The …

This study aims at developing a performance measurement system (PMS) for research and
development (R&D) activities carried out by public research centres. Public research …