The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …

This exploratory work reviews the research work undertaken to study the impact of the
information content of the Internet, available through online news articles and various social …

This research examines the business impact of online reviews. It empirically investigates the
influence of numerical and textual reviews on product sales performance. We use a Joint …

The aim of this research is to investigate the influence of brand attitude (BAtt) and electronic
word-of-mouth (eWOM) on the willingness of customers to pay premium prices (WTPp) in the …

This study investigates the contemporary role of electronic word-of-mouth (eWOM) in
business exchanges through buyers' signaling of observable and unobservable supplier …

Purpose Online customer reviews could shed light into their experience, opinions, feelings,
and concerns. To gain valuable knowledge about customers, it becomes increasingly …

Purpose The purpose of this paper is to establish the link between three constructs, namely,
service innovation, corporate reputation (CR), and word-of-mouth (hereinafter WOM) …

Purpose The purpose of this research is to study the influence of self-service technologies
(SST) on cross-buying and word-of-mouth. This study tests the direct impact of perceived …

This article provides a bibliometric study of the sentiment analysis literature based on Web of
Science (WoS) until the end of 2016 to evaluate current research trends, quantitatively and …

This study examines the linkages among performance and financial risks, online customer
reviews, and restaurant revisit intention. Using a survey of 274 respondents for two time …