[HTML][HTML] Method for analyzing sequential services using EEG: Micro-meso analysis of emotional changes in real flight service
Capturing customers' emotional changes in sequential service should be realized using
physiological measurements to assess customer delight. Questionnaire-based customer …
physiological measurements to assess customer delight. Questionnaire-based customer …
Thematic Analysis Experience of Thai Homestay Guests Towards Japanese Hospitality of Omotenashi: Perception, Recognition and Behavioral Pattern
S Sattavorn, R Khasasin - Recognition and Behavioral Pattern - papers.ssrn.com
This study aims to explore the perception gap at the behavioral level between hosts and
guests in the Thai homestay business towards Omotenashi. A qualitative study on homestay …
guests in the Thai homestay business towards Omotenashi. A qualitative study on homestay …
接客従事者の共感性が接客スキルに与える影響の研究共分散構造分析を用いた検証
安部瑞希， 原辰徳， 太田順 - 精密工学会学術講演会講演論文集2024 …, 2024 - jstage.jst.go.jp
抄録 デジタル化の進展に伴い, 機内サービスをはじめとして対面接客の機会が限定的になる中,
より良い顧客体験のために, ニーズに応じた適応的な接客や適切な接客判断に関するスキルが求め …
より良い顧客体験のために, ニーズに応じた適応的な接客や適切な接客判断に関するスキルが求め …