The five-star hotel context highlights the differences in social identity between employees
and guests as a factor that impacts how employees handle customer verbal aggression …

Purpose Although there is substantial and accumulating evidence on the link between
market entry modes and performance, evidence regarding their impact on employee's …

Purpose The purpose of this paper is to investigate the effect of interdependent vs
independent self-construal on service satisfaction, following the observation of failure and …

This research examines the direct and indirect effects of interactional justice perception of
employees in the manufacturing sector on their levels of work engagement. The research …

This paper aims to examine how frontline employees in individualistic cultures such as the
United States can better understand and respond to the complaining behaviors of restaurant …

This paper aims to examine how frontline employees in individualistic cultures such as the
United States can better understand and respond to the complaining behaviors of restaurant …

The culture of an organization, embedded within the societal context, provides the milieu
within which work is performed and experienced. Ultimately, psychology is the study of …

Bu araştırmanın amacı imalat sektörü çalışanlarının etkileşim adaleti algısının işe bağlanma
düzeylerine doğrudan ve dolaylı etkilerini belirlemektir. Bu doğrultuda etkileşim adaletinin …