This article argues that consideration of the strength of ties between communicators can
help reconcile disparate results on the impact of new media on social relations. It is argued …

The first part of this paper traces a short history of the psychological study of negotiation.
Although negotiation was an active research topic within social psychology in the 1960s and …

Chatbot development and adoption is a growing challenge in emerging markets, which are
characterised by a young population structure, low-level internet penetration and a high …

The COVID-19 crisis has revealed structural failures in governance and coordination on a
global scale. With related policy interventions dependent on verifiable evidence, pandemics …

Gamification, an emerging idea for using game design elements and principles to make
everyday tasks more engaging, is permeating many different types of information systems …

Purpose Service robots are now an integral part of people's living and working environment,
making service robots one of the hot topics for service researchers today. Against that …

The concept of affordances in communication technology research has proven to be
heuristically provocative, yet perceived affordances are rarely measured. After extracting …

Many articles about information technology use in organizations published during the past
five or so years employ one of the following three terms:“Materiality,”“Sociomateriality,” or …

E-learning is soon expected to be widely used as a teaching and learning method in the
mainstream for educational institutions. Given the relative preparedness of advanced …

This paper contributes to the discussion on patient engagement in online health
communities (OHCs) by integrating channel expansion and social exchange theories. Using …