Many companies are currently investing in artificial intelligence (AI) because of its potential
to increase customer satisfaction or financial performance. However, the success rates in …

Digital platform work is undertaken as short term, temporary 'gigs' mediated by platform
businesses that connect self-employed workers to clients via an app. Platforms manage and …

Purpose Online labour markets (OLMs) have recently become a widespread phenomenon
of digital work. While the implications of OLMs on worker well-being are hotly debated, little …

The nature of gig work–temporary, task-based work that is facilitated by applications and
platforms–lacks the structural, interpersonal, and organizational dynamics of leadership …

A growing body of literature seeks to understand the conditions and consequences of
platform work for platform workers and society at large. This study takes stock of current …

Wie organisieren Crowdwork-Plattformen die Partizipation von CrowdworkerInnen in arbeits-
und unternehmensbezogenen Themen? Diese Studie untersucht sechs Plattformen im …

Gig-economy is a recent concept that has been attracting growing attention. Online labour
markets (OLMs) are a prominent part of gig-economy and require completion of tasks …

Little attention is given to internal crowdworking (IC) where contracts are tendered to
employees of the organisation by means of an open call. IC can enable the strengths of …

This chapter addresses the tensions arising from institutional complexity that are associated
with the use of human resource management (HRM) activities by many online labour …

This chapter discusses the gig economy, the online labour platforms and the role of
consumers in identifying the value/talent of gig workers. It provides a discussion of why …