In times of high market transparency and rapidly changing customer requirements, business
process improvement (BPI) is becoming ever more important for companies to reach …

A business process often is modeled in a process model: a graphical representation of,
amongst others, the course of action in the process, its activities and their order, the active …

This master thesis is written as partial completement of the master's program Operations
Management and Logistics at Eindhoven University of Technology. The aim of the research …

Healthcare business processes are complex due to the many decisions and procedures
captured, are highly dynamic, increasingly multidisciplinary and ad hoc which makes it …

This report is the result of my graduation project completed at the azM as well as my seven-
year period of studying at the TU/e. I am glad that I had the opportunity to end it with this …